FREQUENTLY ASKED QUESTIONS

I purchased software two hours ago, but haven’t received anything via email. Where is my download?

Per the listing for each downloadable software product we sell, it details the time it takes in which you will receive an email with your license number and download instructions. Most of our downloadable software takes 1-2 business days to process. Unfortunately, we do not offer instant downloads at this time.

My QuickBooks software is asking for a validation code. Where do I get one of those?

A validation code for your QuickBooks software can be obtained by logging into your Intuit Online Account or by contacting the appropriate Intuit support department below: QuickBooks Enterprise Solutions – (866) 340-7237 QuickBooks Pro/Premier – (800) 446-8848 QuickBooks Point of Sale – (800) 348-0254

I’m having trouble logging into my Intuit Online Account. What do I do?

Contact Intuit support with your QuickBooks license number and business information (name, address, phone, etc.). They will be able to assist you in getting access to your Intuit Online Account.

How do I download software from my Intuit Online Account?

1. Enter your User ID and Password.  (Your User ID will be the email address you used when you purchased your software). If you do not know your User ID, go to Forgot User ID If you do not know your Password, go to Forgot Password
2. Click Log In.
3. Click Products on the left side of the screen
4. Select your product.
5. Follow the on-screen instructions to download and install.
6. When the installation is complete, open the software using the desktop shortcut.

LOG IN TO YOUR INTUIT ACCOUNT HERE

After logging into my Intuit account, I don’t see any of the products I’ve purchased. What do I do?

Sometimes Intuit licenses do not get properly linked to their associated logins on Intuit’s portal. If this has happened to you, simply contact Intuit support, using one of the Intuit support numbers on this page, with your license number(s), business information (name, address, phone, etc.), and the username of your Intuit account. They will be able to assist you in linking your license(s) to your Intuit account.

What are the benefits of downloading software?

When you download software directly to your computer, you avoid shipping charges, trips to the store and waiting in line. Not only is it fast and convenient, downloading software cuts out the paper, plastic bags and boxes, reducing the impact on the environment.

What happens if my computer crashes or I buy a new computer?

Don’t worry about your software if your computer crashes or you buy a new one. You’ll have easy and secure, 24/7 access to all your past downloadable purchases via your Intuit Online Account.

Is the software download the same as the CD-ROM product?

Yes. When you download, you get exactly the same software that comes on the CD. In fact, the download version will many times be the latest version of the software compared to what’s on the CD as there are often updates / patches to the software since the release of the CD.